Billing and Subscriptions
Can I buy a subscription for less than one year (i.e., 3 months, 6 months, etc.)?
Our license is a one year subscription, at that time it can be renewed, modified or deactivated.
What is our return policy?
We currently have a no refund policy.
How do I cancel my account?
Accounts will automatically be deactivated if renewal payment is not received.
We do not have as many users as we have seats, when can I reduce our seat count?
The seat quantities can be adjusted up or down at each annual renewal period.
I do not have access to the documents I purchased.
If you have an individual account, contact us via a support center ticket. If you are registered as a member of your companies account, contact your company’s subscription administrator to make sure your permissions are turned on for that ...
I have placed my order – when will I have access to my content?
During business hours, you will be notified that your account is active within 24 hours after your payment has been verified. Orders received during non-business hours will be processed on the next business day (Monday-Friday, U.S. Pacific Time) and ...
How do I create a SEMIViews account?
You may create an evaluation account or purchase an account for a company or individual, visit About SEMIViews.
How do I contact Customer Service for sales support?
You may contact customer service by submitting a support ticket. This way we will not lose track of your request. Be sure to select the Customer Service category and to state your name, company (if applicable) and a description of the issue you are ...
Can I preview the SEMIViews subscription before I purchase?
You may request an evaluation account at Request Evaluation.
How do I purchase a SEMIViews subscription?
Individual seats can be purchased on-line with a credit card at Purchase Standards. To order more than one seat, please contact the SEMI Customer Service department at +1 408.943.6901 or email your request to customerservice@semi.org.